Refund policy

We hope you love your Witchy Delights order, but if you change your mind, please contact us at witchydelightsuk@outlook.com within 14 days of receiving your order.

Once you have notified us, you then have 14 days to return the item. Items should be returned unused and, where appropriate, in their original packaging. Please contact us before sending a return so that we can provide the return instructions.

Unless an item is faulty, damaged or incorrect, customers are responsible for the cost of returning unwanted items.

Damaged, faulty or incorrect items

Please check your order when it arrives. If anything is damaged, faulty or incorrect, contact us as soon as possible at witchydelightsuk@outlook.com and we will arrange an appropriate replacement or refund.

Items that cannot be returned

Some items may be exempt from change-of-mind returns, including personalised or custom-made products, goods that deteriorate or expire rapidly, and sealed goods that are not suitable for return for health or hygiene reasons once the seal has been broken.

This does not affect your statutory rights if an item is faulty, damaged or not as described.

Exchanges

If you would like a different item, please contact us. In most cases, the simplest option will be to return the original item and place a new order.

Refunds

Once we receive and inspect your return, we will let you know when your refund has been processed. Approved refunds will be made to your original payment method.

For eligible cancelled online orders, we will also refund the standard delivery charge originally paid. If you chose a more expensive delivery option, only the standard delivery cost is refundable.

Please allow additional time for your bank or card provider to process the refund.

Nothing in this policy affects your statutory rights.